PRIVACY POLICY

This privacy policy describes how we use any personal information we collect when you are on this website or when you use the Learning Management System (LMS). Your data is used to provide you access to the LMS so you can complete e-learning courses and access your certificates and progress reports. 

Without this information, we cannot provide our service. We might occasionally contact you about our services, changes to your account or updates regarding our courses.
Personal information we collect
This information may include individual contact information such as:
• Name 
• Email address 
• Username 
• Name of your fostering service 
• Name and email of your supervising social worker (when applicable)
• Internal ID - when provided by your fostering service 
To support you with technical matters, we may also ask for a contact number – that we will only keep for the duration of the support ticket. 

Fostering Service Information:
• Company name
• Notes on communications to date
• Purchase history
• Renewal date

The information we collect is what you voluntarily provide to us:
• when you sign up for and use our services;
• information that you provide by filling out contact forms on our website;
• details you provide when submitting an order with us;
• if you contact us by sending us an email, a message on Zendesk, call us or reach out to us through any other channel, we may keep a record of that correspondence.

Access to your information and correction
Upon request, we can provide you with a copy of your personal information we hold. If your personal information changes, you may correct, update or delete your information from our records by logging into your account and making the appropriate changes or writing/emailing us.
Sharing of personal information
We disclose personal information in the following circumstances:
  • FosteringTraining staff has access to the LMS system. All information is used for the purpose of support, account management and monitoring training activities.
  • Each fostering service that purchases a subscription assigns its own internal administrators. They can only access the data for their organisation such as names, email address and status of training taken. They cannot see your password.
  • The designated third parties listed below help us provide our service. Below, we describe which third parties we partner with, what personal information we share with each partner and the purpose of transmitting the personal information.
    • Epignosis UK Ltd (TalentLMS)
      • Purpose of the disclosure: hosting the LMS services
      • Personal information shared:
        • Full name
        • Email address
        • Username
        • Name of your fostering service
        • Name and email of your supervising social worker
        • Internal ID when provided by your fostering service
        • Training records
    • Zendesk
      • Purpose of the disclosure: providing customer support
      • Personal information shared:
        • Location
        • Device
        • Browser type
        • Operation system
        • IP address
        • Name
        • Email address
    • Microsoft Corporation (O365)
      • Purpose of the disclosure: nightly backup, email correspondence, CHARMS integration (when applicable)
      • Personal information shared:
        • Full name
        • Email address
        • Username
        • Name of fostering service
        • Name and email of supervising social worker
        • Internal ID - when provided by your fostering service
        • Training records
    • Google Analytics
      • Purpose of the disclosure: website analytics
      • Google Analytics collects information such as how often users visit this site, what pages they visit when they do so and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our services. Google Analytics collects the IP address assigned to you on the date you visit this website.
    • Jotform, Inc.
      • Purpose of the disclosure: providing certificates in the context of free courses or courses to support network
      • Personal information shared:
        • Name on certificate
        • Email
        • Course completed
        • Date of completion
        • Name of your fostering service - when relevant
        • Learner type (foster carer, staff) - when relevant
    • Formagrid, Inc. (Airtable)
      • Purpose of the disclosure: recording business opportunities
      • Personal information shared:
        • Company name
        • Notes on communications to date
        • Purchase history
        • Renewal date
        • Staff’s name, email, telephone number and position (as found on public sources, or in our phone/email conversations).
How will we use the information about you?
We collect information about you to set up your account in the LMS and provide access to the training courses, manage your account, email you courses you have been assigned or reminders to complete courses. 

We retain personal information for as long as needed to provide our service. We do not sell personal information. We will not share your personal information with third parties except as otherwise explicitly stated in this privacy policy or with your consent before doing so.
Safeguarding your information
We take reasonable measures to protect your personal information from unauthorised access. We require a username and password to log into the LMS. You must keep your username and password secure, and never disclose them to a third party. Neither we nor your fostering service can see your passwords. 
If you discover that identifying information has been compromised, you agree to notify us immediately in writing. An email notification will suffice.

Cookies
You can control the use of cookies by changing the settings of your browser. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon you visit our website. If you block cookies, you may still use our services, but your ability to use some areas of our services may be limited.

Other websites
Our website may contain links to other websites. This privacy policy only applies to our website.
Changes to our privacy policy
We keep our privacy policy under regular review, and we will place any updates on this webpage.

How to contact us
Please contact us if you have any questions about our privacy policy:
The Foster Carer Training Company Ltd. 
39 Caldervale Road
London SW4 9LY
United Kingdom, 
or by email [email protected]

We are registered with the Information Commissioner’s Office certificate number ZA751311.